When searching for articles on trends in customer service, start with newspaper articles because they are more current. Then take the trend that you find and search for more information in the article databases.
Use the search terms: "customer service". Most articles do not have the word "trend" in the actual article. So it is not recommended that you use "trend" as a search term.
Examples of current trends in customer service include mobile pay, digital assistants, web self service, and delivery to mobile locations.
Finding Information for Customer Service
Welcome to the Customer Service Research Guide. This libguide will help you to find resources for your class.
Searching WCTC Library Resources using Ebsco Discovery Service
Ebsco Discovery Service is a program that allows access to most of WCTC Library’s information resources through a single search box. This means that when you search for a topic such as “study skills” in Ebsco Discovery, your search results will include print books, electronic books, magazine and journal articles, newspaper articles and streaming video – all in one results list. Try it out!
Search Ebsco Discovery Service